Frequently Asked Questions

Julie is an AI parenting partner. She helps with sleep, feeding, development, and the everyday questions that come up. She's available 24/7 by text and voice providing UK based guidance.

No. Julie is designed to support and inform, not to replace professional medical advice. Always consult your healthcare provider for medical concerns or before making decisions that could affect your or your child's health.

Julie learns about your child based on what you tell her: age, development, feeding, sleep, and more. The more you use her, the more relevant her answers become.

Yes. Your data is encrypted, we never sell it, and we don't share it with anyone. You can read more on our Security page.

Yes. You can delete your account and all associated data at any time from your account settings. Once deleted, your data is permanently removed from our systems.

No. Your conversations and your child's profile are private to you. We don't share data with advertisers or third parties. Our Privacy Policy has the full details.

There's a free tier with a limited number of daily messages. For full access and premium features, we have affordable subscription plans. Check out our Pricing page.

Yes. There are no lock-in contracts. You can cancel your subscription at any time from your account settings, and you'll retain access until the end of your current billing period.

We assess refund requests on a case-by-case basis. If you're unhappy with the service, please contact us and we'll do our best to help.

Julie currently covers parents with children between the ages of 0 to 3 years of age. Parents with older children can use Julie but the guidance and AI has not been built for those age groups.

Yes. You can add multiple children to your account, and Julie will tailor her guidance to each child individually based on their unique profile.

Yes. Julie works best on mobile, where she can proactively check in with you. Download her from the Apple App Store or Google Play. The app is free.